Worldhost Principles of Customer Service

This course is designed to provide customer service training to all businesses wanting to improve their customer experience, helping businesses to gain a competitive edge and putting Dundee and Scotland firmly on the map as a world leader. •Welcoming People skills •What forms a first impression? •The communication process •Why should I handle customer concerns? •Effective listening •Value of tourism •Visitor needs •Personalised key commitments

More Information

DateFeb 20, 2019
Time9.00 - 4.30 pm
CompanyDundee City Council
ContactKarin Johnston
Telephone01382 434214
EmailSend Email
VenueDudhope Castle
Post CodeDD3 6HF
Cost£40 per person

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